Sertain Creative – Privacy Policy

Last Updated: November 2025

Sertain Creative (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit SertainCreative.com, use our services, or interact with our team. Please read this policy carefully. By accessing or using our website, you agree to the terms described below.

1. Information We Collect

We may collect information in the following categories:

A. Personal Information

Information you voluntarily provide when you:

Fill out contact forms
Request proposals or consultations
Subscribe to newsletters or SMS updates
Engage with our services

This may include:

Name
Email address
Phone number
Company name
Project details
Any other information you choose to submit

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages viewed
Referring URL
Cookies and tracking technologies (e.g., pixels, analytics tags)

C. Payment Information

If payments are processed through our platform or an integrated vendor, we may collect billing information such as:

Billing address
Partial credit card details (processed securely by third-party processors)

We do not store full credit card numbers.

2. How We Use Your Information

We may use your information to:

Provide, maintain, and improve our services
Respond to inquiries or project requests
Communicate updates, proposals, and project information
Send marketing communications (email or SMS), when opted in
Track website performance and analytics
Enhance user experience
Maintain compliance with legal or contractual obligations

3. Sharing Your Information

We do not sell your personal information.

We may share information only with:

Trusted service providers (hosting, analytics, CRM, payment processors, SMS/email platforms)
Partners assisting us in delivering contracted services
Legal authorities if required by law, court order, or to protect our rights

All service providers are required to maintain confidentiality and data protection standards.

4. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools (such as Google Analytics, Meta Pixel, and CRM-based tracking) to improve website performance and user experience.

You may disable cookies through your browser settings, but certain site features may not function properly without them.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information.
While we take reasonable measures to secure data, no system is 100% secure. You share information at your own risk.

6. SMS & Email Communications

If you opt in to receive communications:

You may receive project updates, alerts, marketing messages, or account-related notifications
You may opt-out at any time by replying STOP to SMS or unsubscribing via email

Message and data rates may apply.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information
Withdraw consent
Opt out of marketing communications
Request copies of data we hold
Request limitations on how we process your data

To exercise these rights, contact: support@sertaincreative.com

8. Third-Party Websites

Our site may link to external websites. We are not responsible for the privacy practices of third-party sites. We encourage users to review their policies before interacting.

9. Children’s Privacy

Our services and website are not intended for individuals under 18.
We do not knowingly collect information from children. If we learn that minor data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our site constitutes acceptance of the revised policy.